Welcome to our site. Here you will find the latest information on how you can claim back thousands of pounds back in fee refunds from missold payment protection insurance policy (PPI) providers.

The purpose of this site if to provide you with the tools, news and assistance you need in order to get PPI money back that you are owed.

 What is payment protection insurance or PPI?

You may not know exactly what PPI is - you should, because there is a fair chance that you have it (20m policies exist in the UK).

What's more, there's a fair chance you were mis-sold it, and could reclaim your money back. As many as two million people may have been mis-sold policies since 2003.

This quide explains if you can get any money back, and how to go about it. Click on the links that will help you make your claim (read more on this below).

Payment protection insurance, or PPI, is the insurance that is sold alongside loans, credit cards, store cards and debt products like car finance agreements, that is supposed to cover the repayments if you can't make them.

If you can't make the payments because of an accident or illness that means you can't work, or if you are made redundant, PPI is supposed to step in and cover the payments for a period.

So what's the problem?

The problem is firstly that PPI bought from a lender is extremely poor value for money, with any potential benefits far outweighed by the huge cost.

Secondly, PPI is very often sold to people that can never claim on it. The terms are tightly drawn so that most of the instances where people hope to claim are not covered. Most policies don't pay if you are:
- Self-employed
- Retired

Or stop work because of:
- A medical condition you weren't asked about
- Stress or back problems

Only one in five claims on PPI are successful. There has also been evidence of firms forcing customers to buy it, wrongly claiming it's compulsory when it isn't or refusing to give a quote without it. There are even cases where the insurance has been added without the permission of the customer.

In the worst cases, already expensive PPI is paid for up front and the money to pay for it is added to the loan you are taking out. This way of selling PPI, known as 'single premium', means that you end up paying interest on the cost of the insurance. When customers go to cancel the insurance they are told that it cannot be cancelled without recalculating the entire loan.

What is being done?

Thankfully, it's not just us that has spotted the problems with PPI. Both the Office of Fair Trading and the Financial Services Authority are investigating. The FSA has bolstered the rules that sellers must follow. If they don't stick to these rules, customers can reclaim their money.

Can I reclaim on any PPI policy?

Your claim for compensation is dependent on when you took the insurance. PPI sales only came under the jurisdiction of the FSA in January 2005. Any sales made before then are not covered by the latest rules.

However, it may still be worth complaining to your lender if you feel you have been mis-sold. If you bought before January 2005 it is likely that they will have been covered by a previous regime of rules. This means that the Financial Ombudsman Service will be able to consider these complaints.

If you took PPI after January 2005, your claim is subject to the latest rules.

PPI can still be claimed back even if an individual is undertaking a debt management plan to deal with a multiple debt situation.  Rent Collection PPI problems can also be considered. 

Other forms of legal claims such as RTA & motorbike accident claims require separate representation by a solicitor as they are unrelated claims. Equally, whiplash claims require expert representation from whiplash claims solicitors .